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Frequently Asked Questions
Why did my CMEP-OL arrive without an electrical plug?
How often should I perform maintenance on my CMEP-OL pump?
Our recommendation is that you install a new rebuild kit within every 200 hours of proper use. If you begin to notice that your recovery rate is decreasing before reaching the 200-hour mark, this is an indication that you may need to install the rebuild kit a bit sooner. Please see our video for guidance on how to perform the rebuild kit installation.
What is covered if my CMEP-OL pump has issues or is faulty?
What does it mean if I hear a squealling sound when running my CMEPT-OL Pump?
Why is my CMEP-OL pump not building any pressure?
How do I clean my CMEP-OL?
What solvents are the CMEP-OL pump designed to be used with?
Do you offer classes or instructions on how to repair the CMEP-OL pump?
Where can I submit my warranty card?
Where do I submit service requests and repair questions?
Do I need to authorize pump repairs?
Can my limited warranty be voided?
This limited warranty is also voided when:
the product or product part is broken by accident, is misused, tampered with or used with any accessories that are not manufactured by CM but furnished with CM products.
is used for recovering any substance other than the specific refrigerant type, is not purchased from EcoGreen Industries LLC, and has not completed the warranty registration.
What does the manufacturer's limited warranty cover?
The CMEP-OL is warranted to be free from defects in workmanship, materials, and components for a period of one year from date of purchase. Please note that some parts are not covered by this limited warranty and will need to be replaced when worn. These parts that are not covered are the bearings, piston rings, shaft seals, cylinder head suction and discharge valves, and casters.
The limited warranty is only for the original buyer who completes the warranty registration and purchases the machine from EcoGreen Industries LLC.
The manufacturer shall not be responsible for any additional cost associated with product failure including, but not limited to, loss of work time, loss of refrigerant, and unauthorized shipping or labor charges.
All warranty service claims must be made within the specified warranty period. Proof-of-purchase date must be supplied to EcoGreen Industries LLC.